Halo ITSM platform chosen to transform IT service management at WCG
CIH Solutions is helping to transform IT support at WCG (formerly Warwickshire College Group) by replacing the IT team’s existing call-logging system with the Halo ITSM platform, aligned with ITIL standards.
The further education group’s IT team serves over 1,300 staff and 10,000 students across six diverse campuses in Warwickshire and Worcestershire and the move to Halo, including seamless integration with WCG’s existing Google Workspace systems, is expected to improve both the speed and quality of IT service delivery.
In addition, advanced data reporting capabilities will enable the IT team to make ongoing enhancements to service delivery in alignment with WCG’s strategic goals.
WCG IT Director Matt Tennant says he chose to work with CIH Solutions because of the consultancy’s track record in ITSM system design and delivery, with over 200 successful ITSM implementations across the UK and mainland Europe, as well as its strong relationship with Halo and its experience in the education sector.
“Talking to Chris Hodder [CIH Solutions’ CEO], it became clear he had a very good working relationship with Halo,” he said.
“What’s more, he and his team fully understand the context of what we’re trying to do and the hurdles we may have to face, as well as some of the rather more unusual requirements we might have. It’s also obvious that CIH Solutions have lots of experience in ITIL implementations and new process delivery, which is exactly what we’re trying to do. But, above all, it’s the focus on delivering value for us. It isn’t solely about the money; there’s a wide range of other business benefits that will help to drive the implementation.”
