Latest update introduces unlimited repairs with seamless walk-in service[1]to ensure total peace of mind for Samsung Galaxy users
Samsung Electronics Co., Ltd. today announced a significant enhancement to Samsung Care+, its official device protection service, available across 17 European markets, including the United Kingdom. From January 29, customers choosing Samsung Care+ can enjoy new features and services, providing peace of mind for Galaxy mobile phone, tablet, wearable and PC owners.
“We’ve listened to our customers and completely transformed what Samsung Care+ should be,” said Richard Chang, Corporate Vice President – Mobile Division, Samsung UK & Ireland. “Device protection now matches a reality where people are always connected and on the move. That’s why, going forward, customers will receive unlimited repairs instead of two a year, protection for up to five years instead of three and 24/7 support instead of limited working hours. We’ve also removed the 60-day travel restriction and added 175 new walk-in repair locations across Europe; So, whether you’re at home or abroad, help is always nearby. Samsung Care+ now works as hard as our customers do.”
The expansion of Samsung Care+ reflects Samsung’s continued focus on service excellence. By streamlining protection, enhancing cover and ensuring customers receive high-quality support, Samsung Care+ offers a reassuring safety net tailored to the needs of customers across Europe.[2]
Samsung Care+ enhancements
- Unlimited Accidental Damage Cover: Customers can now benefit from unlimited accidental damage cover, which offers protection against knocks, drops and spills. Regardless of how many times a customer damages their Galaxy devices, they’re covered for a Samsung-certified repair.[3] Plus, the excess fee has been streamlined, offering consistent excess no matter the type or extent of damage to their devices.[4]
- Seamless care at home and abroad: Samsung Care+ now offers comprehensive coverage both at home and abroad, having removed the 60-day trip limit.
- Customers can access walk-in repair centers for quick repairs where available. All repairs are completed in Samsung-authorised service centres using original parts and Samsung has expanded the Samsung Care+ repair locations to make the service more accessible than ever before. For added convenience, claims can be made online or by phone 24/7.
- Walk-in repair: 175 new walk-in repair locations open to Samsung Care+ customers, with more to come in the future. Whether at home or travelling, customers with accepted claims will be directed to the most convenient, local walk-in repair centre for rapid service.
- Send-in repair: Customers can choose to send their device in for repairs and Samsung Care+ will arrange seamless collection and delivery to get customers back up and running fast.
- Extended warranty and device longevity: Should an insured customer experience any mechanical and electrical failure after the standard warranty period, Samsung Care+ covers the repair for the duration of the policy term. To ensure sustained device performance, devices with battery capacity falling below 80% after the end of the standard manufacturer warranty are also eligible for a free battery replacement. Every replacement undergoes rigorous performance-tests by Samsung-certified technicians during the repair process.
- Greater flexibility: The new monthly payment option for up to 60 months of coverage provides greater flexibility for customers, even granting the freedom to cancel at any time. For those who prefer a fixed-term option, a two-year policy is also available via a single upfront payment.[5]
- Additional layer of protection: For added peace of mind, customers can also opt to include theft and loss coverage.[6] Once a claim is approved, a replacement device is dispatched within 48 hours, ensuring minimal disruption to customer’s daily life.[7] Furthermore, Samsung Knox Guard is used to remotely block missing devices, safeguarding personal data and preventing fraudulent use. Samsung Knox Guard must be activated on every insured mobile phone or tablet.[8]
Designed by the people who know the device best, Samsung Care+ is there to help customers pursue their unique passions and journeys without interruption.
For more information, please visit https://www.samsung.com/uk/offer/samsung-care-plus/.
