Robotic Process Automation (RPA) has the potential to increase productivity and cut costs, but there are also risks, so it is important to choose a…
Posts tagged as “chatbots”
May 22-23 saw the third annual staging of VR World at Olympia, London. With over 140 speakers and an exhibition, it is Europe’s largest event…
Despite the growing popularity of chatbots (see page 42), live agents still have the edge when it comes to sorting out problems. In a poll…